![]() Can you please hover your mouse over the Dropbox icon in your menu bar and let me know the sync status. To solve this problem, you may have to manually add your user. Hey manhattanlad, thanks for reaching out out to us. The Sync works fine with SDR and HDR10 content. There may be Windows permissions conflicts when sharing the same files with different computers. Find and delete all the files and even folders linked to the actual Box Sync from the. A window will pop, type ' /Library ' on the search bar, and click its 'Go' button. Open up the Finders menu, select 'Go' and then click the option for ' Go to Folder '. I tried with Dolby Vision content from Netflix and from a local hard drive (Plex), both same issue. To access the Library and delete Box Syncs support files, follow the instructions below. I ordered another 8K cable which should arrive on Monday but I doubt it will solve the issue since the stream is passed correctly, rather it's the lights who don't sync. The Dropbox Smart Sync issues usually occurred while opening Microsoft Office files, words, excels, and PowerPoint. I’m using high quality 8K HDMI cables except between the SyncBox and the TV where I use the HDMI cable provided by Philips. I have tried both following options with similar results : I’m using the HDMI2 port on the SyncBox (also tried the other ports but doesn’t change anything) The SyncBox has the latest firmware installed (1.6.3). I’m using a Shield TV Pro 2019, a Samsung N950 Soundbar, a 2017 LG OLED TV, all compatible with Dolby Vision (it works just fine without the SyncBox). The whole point of DV is to get a better image quality than in HDR10, with the option ON it gets noticeably worse (washed out colors, loss in sharpness) If I do turn it ON, then the light synchronisation works, but the image quality gets butchered, so that’s not an acceptable option in my opinion. I have the “Dolby Vision Enhanced Compatibility” option on OFF. ![]() I do get Dolby Vision stream correctly displayed on the TV, but the lights do not sync and display random colors instead. I recently purchased a SyncBox, however I am having issues with Dolby Vision content which does not work properly.
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