With a standard Windows remote desktop connection, the host computer’s screen becomes locked as soon as the session commences. With remote assistance, both the host user and the remote user can view the same screen and participate in the process. For IT professionals who manage issues at a distance by, for example, checking the registry or running scans, this function can be extremely useful. This means they can access information on the host computer, open files, and input data using their keyboard and mouse. The remote user may be able to share control of the host computer if the host computer’s settings allow for it. The technician cannot log in without responding to the invitation. The remote user, generally a technician, will receive an invitation from the host. With remote assistance, a user can invite a technician to see what’s happening on their screen remotely. Technicians use remote assistance when technical support is required. Both terms are defined below: REMOTE ASSISTANCE IT professionals use both to establish a remote connection. While these services are similar, the use cases vary. Windows-based computers allow for two different remote desktop protocol (RDP) connections- remote desktop and remote assistance. This guide will outline the key differences and similarities-and explain why it’s important for managed services providers (MSPs) to ensure the security of the connections they make with either service. There is, however, some confusion regarding the difference between remote assistance and remote desktop access services. In tandem, IT technology has also developed rapidly to keep pace, further enabling the rise of remote work with easy ways to access computers and files from remote locations.
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